PLACING ORDERS

When placing orders, please supply all necessary information including PO numbers, bill to/ ship to addresses, required ship dates, and special instructions. Before submitting an order, please review the model number(s), leg rest(s), chair base selection(s), quantity, and color. When ordering dryer chairs please indicate the dryer’s make and model.

PRICES & TERMS OF PAYMENT

SHIPMENTS

The carrier, in good condition, accepts all shipments. All goods are sold FOB shipping point. Our responsibility ceases when the product is delivered to the transportation company. All shipments are carefully packed, but we do not guarantee safe delivery, and claims for damage or shortage of goods, should be made to the carrier. Upon delivery, shipments should be inspected and all damaged and/or shortages noted on the bill of lading or delivery receipt. All claims for allowances or shortages of any kind are waived unless made by the buyer in writing within 5 working days after receipt of goods. If concealed damage is discovered, contact delivering carrier within 7 working days. You will need an inspection report to support your claim. Failure to adequately describe such damage, shortage or loss may hinder the claims process.

CUSTOMER’S OWN MATERIAL (COM)

Customers may choose to provide their own material. Due to the extra handling involved, no discounts or allowances will be issued for the use of COM. COM should be shipped PREPAID to the La Mirada location and must be clearly labeled with the customer’s name, purchase order number, and the chairs for which material is intended. Production cannot be scheduled for until the COM is received.

FABRIC YARDAGE INFORMATION

Arms 1 Yard(s)

Dryer Chairs 4 Yard(s)

Hydraulic & Swivel Chairs 2 Yard(s)

Shampoo Chairs 2 Yard(s)

Stools & Head-Rest 1 Yard(s)

Facial Chairs 4 Yard(s)

Stools with Backs 1 Yard(s)

RETURNS / EXCHANGES

No merchandise is to be returned without GARFIELD’S specific consent. Please call for a RMA (Return Material Authorization) number and shipping instructions. A 20% restocking fee will be applied to all stock items unused and approved for return. Special/ custom order products are nonrefundable. Please note: many furniture pieces are special ordered items and not subject for return.

CALL TAGS

Call tags will only be issued within 30 days of date on original invoice. A credit card will be required with all call tag requests. A re-shipment will be made in a timely manner if necessary. If said damaged item is not returned within 10 days after the call tag is issued, the requestor becomes responsible for all charges related to the re-shipment including shipping, call tag fees, and the value of the replacement merchandise. There will be no returns or exchanges on special/ custom order products.

CHANGES & CANCELLATION

Once the order is received, there is a 24 hour cancellation period. Changes and cancellations will be subject to charges based upon the degree of completion of the manufactured products. Special/ custom order products are not subject to cancellation. Special instructions including but not limited to: COM, powder coating, and metal brass plating are not subject to cancellation.

ATTORNEY FEES

Should collection procedures become necessary to collect any amount due, GARFIELD shall be entitled to its actual cost and expenses incurred including reasonable attorney fees. Both parties agree that should litigation be instituted to collect any such amount, the venue of such action shall be in the City of La Mirada, County of Los Angeles, State of California. This agreement, subsequent contracts, purchase orders, and invoices shall be construed in accordance with the Laws of California.

NSF (NON SUFFICIENT FUNDS) CHECKS

Stop Payment and NSF checks are subject to a $25.00 fee.

ONE YEAR LIMITED WARRANTY

Claims should be made through the authorized Distributor from whom the equipment was purchased. WARRANTY COVERAGE GARFIELD’S warranty obligations for products are limited to the terms set forth below: This warranty extends to the first end-user purchaser. GARFIELD warrants this product against defects in material or workmanship for a period of one (1) year from the date of original purchase and is valid only in the United States of America.

If a defect arises and a valid claim is received by GARFIELD within the Warranty Period, at its option, GARFIELD will (A) repair the product at no charge, using new or refurbished replacement parts, (B) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (C) refund the purchase price of the product.

EXCLUSIONS & LIMITATIONS This warranty does not apply to: (A) regular cleanings; (B) glass jars, attachments, bulbs, and fuses; (C) damage caused by accident, abuse, misuse, misapplication, or non-Garfield products; (D) damage caused by service performed by anyone other than authorized GARFIELD technicians; (E) To a product or a part that has been modified without the written permission of GARFIELD; (F) to units with GARFIELD serial number(s) removed or defaced.

This warranty does not extend to variations in color, grain or texture allowed by commercial standards. This warranty does not cover damage incurred by user environment and care including but not limited to fading, staining, soiling, crushing, and general wear.

OBTAINING WARRANTY SERVICE Before seeking warranty service, please review instruction manual(s). This warranty does not include shipping costs. In order to obtain warranty service, the product must be delivered to and picked up from the manufacturer at the user’s expense. Before delivering the product for warranty service it is the owner’s responsibility to (A) obtain a return authorization number- please have your serial number ready, and (B) securely pack the items/units. Items damaged during shipping for repair will not be covered by this warranty.

PRODUCT DESCRIPTIONS

Brochure descriptions, Web Site information and samples on display are indicative only and any specifications, weights, measurements and technical data have been prepared by manufacturers are for guidance only. Buyers are therefore required to check current specification, colors, weights and measurements, prior to order, as manufacturers may alter specifications to improve products. Manufacturers also reserve the right to amend specifications, without notice, in order to improve products or where amendment becomes necessary.

*These terms and conditions apply to all transactions.